PRIVACY POLICY

1. Introduction

Mates with Property Pty Ltd ( "we," "us," or "our") is committed to protecting the privacy of your personal information. This policy sets out how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Collection of Personal Information

We collect personal information that is reasonably necessary for us to perform our services, which involve pre-qualifying you for property purchases, strategising, sourcing, and helping finance property with little or no deposit.

2.1 Types of Information Collected:

The personal information we collect, particularly via the "No Deposit Purchase Pre-Qualifying Form," may include, but is not limited to:

• Identity and Contact Information: Name, address, phone number, email address.

• Financial Information: Income details, employment status, credit history, existing assets, liabilities, and any other information required to assess your financial capacity and eligibility for finance.

• Property Preferences: Information relating to your property purchasing goals (e.g., location, type of property, budget).

• Technical Data: Information collected automatically when you visit our website (e.g., IP address, browser type, cookies, and usage data).

2.2 How We Collect Information:

We collect personal information directly from you when you:

• Complete and submit forms on our website (e.g., the Pre-Qualifying Form).

• Communicate with us via email, phone, or in person.

• Engage with our social media or other online platforms.

3. Purpose of Collection and Use

We collect, hold, use, and disclose your personal information for the following purposes:

• Assessment: To assess your eligibility and pre-qualify you for our no-deposit property purchasing programs and finance solutions.

• Service Delivery: To provide you with property investment, sourcing, strategy, and financing services.

• Communication: To contact you regarding your application, services, or to respond to your enquiries.

• Marketing: To provide you with information about other services, products, and opportunities that we believe may be of interest to you (you may opt-out of marketing communications at any time).

• Compliance: To comply with our legal and regulatory obligations, including under financial services and property laws.

4. Disclosure of Personal Information

To provide our services, we may disclose your personal information to:

• Finance Providers/Brokers: Banks, mortgage brokers, and other financial institutions to secure pre-approval or finance.

• Service Providers: Third parties who provide services on our behalf, such as IT support, web hosting, marketing, and professional services (e.g., accountants, lawyers).

• Property Partners: Property developers, builders, or vendors who are involved in the provision of the property opportunity.

• Regulatory Bodies: Government agencies, regulatory bodies, and law enforcement agencies, as required or authorised by Australian law (including NSW authorities).

We take reasonable steps to ensure that third parties who receive your personal information are bound by confidentiality and privacy obligations in relation to the protection of that information.

5. Cookies and Website Data

We use "cookies" and similar tracking technologies on our website. Cookies are small files stored on your device that help us improve your experience and track website usage. You can adjust your browser settings to refuse cookies, but some parts of our website may not function correctly without them.

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes implementing physical and electronic security measures (e.g., encryption, password-protected systems, secure storage). When we no longer need the information for any purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it, subject to any legal obligations to retain records.

7. Accessing and Correcting Your Information

You have a right to request access to the personal information we hold about you and to request that we correct any inaccurate, incomplete, or outdated information. To do so, please contact us using the details below. We will respond to your request within a reasonable time.

8. Making a Complaint

If you believe that we have breached the Australian Privacy Principles, you may contact us using the details below to make a complaint. We will investigate your complaint and attempt to resolve any breach in a timely manner. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

Privacy Officer Mates with Property Pty Ltd Email: jonathan@mateswithproperty.com.au

Policy Last Updated: 13/11/2025